How do I receive a Diana Pin?
To receive the freebie Diana pin, any four enamel pins + the cat pins (Luna and Artemis). This would be possible using the add-on page!
Last updated: December 15, 2023 12:04
Can I still receive the freebie pin?
Yes! I am allowing everyone from Kickstarter the chance to receive the freebie pin! Make sure you have the appropriate items added to your cart to receive this limited promotion.
Last updated: December 15, 2023 12:05
Which Freebie Print would I receive?
Freebie Prints will be completely random. If there is a certain print you’d like please private message me directly.
Last updated: December 15, 2023 12:06
When should I receive my products?
I’m aiming for the end of March, but manufacturing can be delayed. I will post updates on Kickstarter if this is the case.
Last updated: December 15, 2023 12:07
Can I still change my address?
Addresses will be available to update until they are locked. Once I lock surveys you will no longer be able to update. If there is any type of emergency please make sure you private message me and I’d be more than happy to update your shipping address for you!
Last updated: December 15, 2023 12:08
When will I be charged for add-ons and shipping fees?
I will be charging all cards roughly a week or two before sending out items.
Last updated: December 15, 2023 19:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.